Delivery & Returns
Everything you need to know about how we ship your order and what to do if you need to return a product.
Last updated: 1 January 2025
UK Delivery Options
We ship to mainland UK addresses using DPD and Royal Mail. All orders are packed professionally and tracked from despatch to delivery.
| Service | Timescale | Cost |
|---|---|---|
| Standard (orders ≥ £150 ex. VAT) | 2–3 business days | FREE |
| Standard (orders < £150 ex. VAT) | 2–3 business days | £7.95 |
| Express Next Day | Next business day (order before 2pm) | £12.95 |
| Saturday Delivery | Saturday (order by 2pm Friday) | £16.95 |
Same-Day Despatch
Orders placed before 2:00pm Monday–Friday are despatched the same business day. Orders placed after 2:00pm, at weekends or on bank holidays will be despatched on the next business day.
You will receive an email confirmation when your order is despatched, including a tracking link so you can monitor your delivery.
Delivery Exclusions
Our standard delivery rates apply to mainland UK addresses only. The following areas may incur additional charges or extended timescales:
- Scottish Highlands and Islands
- Northern Ireland
- Isle of Man, Jersey and Guernsey
- BFPO addresses
Please contact us before ordering if you are located in one of these areas and we will confirm availability and any additional charges.
Returns Policy
We want you to be completely satisfied with your purchase. If you need to return a product, our policy is as follows:
- Returns are accepted within 30 days of the delivery date.
- Products must be in their original, unused condition and in original packaging.
- Bespoke items, custom-cut LED strips and products that have been installed cannot be returned unless they are faulty.
- To initiate a return, contact us with your order number and the reason for the return.
- We will issue a returns authorisation number (RAN) and provide a return address.
- Return shipping is at the customer's cost unless the product is faulty or incorrectly supplied.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please:
- Photograph the damaged item and packaging immediately.
- Contact us within 48 hours of receipt by email or phone.
- Quote your order number and attach the photographs.
- We will arrange a replacement or refund as quickly as possible.
Damage reported more than 48 hours after delivery may be treated as a warranty claim rather than a transit damage claim.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are made to the original payment method. Please allow up to 10 business days for the funds to appear in your account, depending on your bank or card issuer.
Contact Us
For any queries about delivery or returns, contact our customer service team:
- Email: info@glowfy.co.uk
- Phone: 0121 373 1000
- Business hours: Mon–Fri, 8:30am–6:30pm